°Ù»¨ÊÓƵ

PROGRAM OVERVIEW

Office administrators in the health services field are vital members of the health care team, often the first person to interact with clients in a physician’s office. Graduates are able to work within and manage any health services office with the required comprehensive knowledge and specialized skills. Accuracy and confidentiality are paramount and students should have excellent critical thinking skills, be organized and know how to prioritize. Students must have solid interpersonal skills and work effectively in a multicultural environment. Good communication skills, both written and oral, and excellent keyboarding skills, are assets.

PROGRAM HIGHLIGHTS

Training includes client care, appointment scheduling, manual and electronic charting, and transcription of a wide range of medical data and reports and communication techniques.

Strict emphasis is placed on confidentiality following PHIPA (Personal Health Information Protection Act) guidelines.

Graduates have an understanding of healthcare billing through MOHLTC (Ministry of Health and Long Term Care-OHIP), along with third-party and private billing with a hands-on approach in an electronic healthcare software setting.

Work Placement in the final semester in a variety of private and government-funded medical clinics, general and specialized healthcare offices, hospitals or alternative healthcare facilities.

Advanced computer software including EMR (electronic medical records) training.

CAREER OPPORTUNITIES

Opportunities in the health care field are diverse and include physicians’ offices, hospitals, laboratories, medical clinics, nursing homes, health insurance offices, public health offices and alternative health therapy offices.

Program Vocational Learning Outcomes

Office Administration – Health Services (Ontario College Diploma) (MTCU Code 52308)

The graduate has reliably demonstrated the ability to:

1. Conduct one professionally and adhere to relevant legislation, standards and codes of ethics.

2. Manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.

3. Coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.

4. Operate and provide support to others related to the use of office equipment and technologies.

5. Evaluate, establish and administer health records management systems to ensure confidential, secure, accessible and organized electronic and paper records.

6. Produce financial and client billing records for health services by compiling relevant information and using accounting software.

7. Produce health documents and reports using available technologies and applying industry standards.

8. Use interpersonal and client service skills to respond to the diverse needs of clients, their family members and the health care team.

9. Identify and use non-invasive clinical tasks to support effective and efficient health service operations.

Degree Completions

Students who have successfully completed the 2-year OAH Diploma Program may continue their education towards a Bachelor of Health Services Administration Degree from Davenport University or a Bachelor of Business Administration, Major in General Business from Walsh College.